Account Director - Integrated


Toronto, Ontario

We’ve built a collective of people and talent to do one thing; Turns Heads. For us, that means creating work that gets noticed and brands that get adored. And for 19 years, we’ve had an overwhelming urge to do that. To build an independent, full-service creative agency where every brief, campaign and person is equal parts common sense and wonder. To lay a foundation for the work and a path for our clients, and in the process, change perceptions, change behaviour, and change the rules.

What does independence mean for you? It means your life, career, and growth won’t be dictated by the vagaries of New York or account shifts in Kuala Lumpur. Your contributions will be seen, noted, and celebrated by the hands-on ownership right here. And it means we can make the decisions that matter to you, with you.

That independence allows us to adapt, adopt, and never think a certain way but rather, any way. And at the heart of every idea, campaign, or experience we create, is always the drive to Turn Heads.


To take on a client leadership role and be the trusted agency partner to a variety of FUSE clients. To mentor and manage junior team members and ensure that FUSE delivers the highest standards in leadership, insight, creativity, delivery and spirit, as seen by the client and their internal team members.

  • Senior client lead on assigned client portfolio. Developing strong, professional relationships with client – thoroughly learning their business and providing trusted support, and helping to identify client growth opportunities
  • Defining objectives for the account, and managing and leading internal and external partners to deliver against those objectives, communicating client issues to the Group Account Director when appropriate
  • Demonstrated people management skills–particularly in coaching and mentoring and managing junior employees.
  • Accountable for the execution and quality control of projects from development of creative brief to project completion on schedule and within budget
  • Must have a solid understanding of integrated marketing (mass, digital and social campaigns) and the agency processes needed to execute a campaign in any of these channels
  • Work with our Strategy and Creative teams to ensure we deliver results-oriented programs.
  • Development and delivery of strategic and creative presentations with senior client representatives and senior marketing peers, presenting creative concepts and explaining critical data and insights
  • Lead development of project estimates and management of estimate through to project completion in partnership with Project Management teams.
  • Review of weekly efficiency reports by dockets and reports any discrepancies; attends monthly profitability meeting with Finance
  • Manage and contribute to forecast planning on your assigned clients.
  • Must have at least eight years of relevant industry experience
  • Strong experience building and presenting strategic recommendations and creative, in partnership with Strategy and Creative teams
  • Demonstrated experience and passion for strategy with an understanding of key platforms in the space (Tik Tok, Facebook, Twitter, Instagram, Snapchat)
  • Experience in working with media agencies to traffic digital and social ad programs
  • Must have strong listening, communication (oral and written) and client service driven expertise
  • Must have excellent organizational skills
  • Must have high capacity and the ability to multi-task multiple projects with strong attention to detail; a self-starter who can prioritize and organize numerous demands with quick turnaround using strong time
  • Management and above-average interpersonal/service based skills
  • Proficient in all MS Office programs with an emphasis on Excel and PowerPoint 

FUSE Create Inc. is an equal opportunity employer. It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. FUSE Create Inc. is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

Other positions available.