Skip to Content

Project Manager

Toronto, Ontario


We’ve built a collective of people and talent to do one thing; Turns Heads. For us, that means creating work that gets noticed and brands that get adored. And for 17 years, we’ve had an overwhelming urge to do that. To build an independent, fullservice creative agency where every brief, campaign and person is equal parts common sense and wonder. To lay a foundation for the work and a path for our clients, and in the process, change perceptions, change behaviour, and change the rules.

What does independence mean for you? It means your life, career, and growth won’t be dictated by the vagaries of New York or account shifts in Kuala Lumpur. Your contributions will be seen, noted, and celebrated by the hands-on ownership right here. And it means we can make the decisions that matter to you, with you.

That independence allows us to adapt, adopt, and never think a certain way but rather, any way. And at the heart of every idea, campaign, or experience we create, is always the drive to Turn Heads.

If anything you just read resonates, drop us a line, we’ll find a place for you.




Project Management

  • Collaborate with multiple internal stakeholders, departments and agency leadership to drive forward client deliverables

  • Focus of work is email campaigns, but will also include other channels – direct mail, collateral, and video

  • Working with internal creative & account leads, you are driving the development & delivery of all projects through creative and studio and into production

  • Creating and updating estimates and project schedules from project start through to completion

  • Prepare and maintain project documentation, including project plan, matrix and tracking documents, status reports, internal meeting notes and change requests

  • Production/resource planning and executing including internal facilitation, briefings, status meetings, and communication

  • Serve as a key contact for clients, providing updates on project status, addressing questions and managing expectations.

  • Organizing and setting clear expectations in regard to tasks and deliverables

  • Maintaining continuity and quality assurance across all assets and revisions to deliver projects on time and within budget

  • Proactively identify project issues and risks; work with client and internal stakeholders to mitigate

  • Work with deployment and production partners

  • Attend or conduct weekly meetings with client, internal and external project teams

  • Triage production issues and work with internal and external development of teams to identify root cause and potential solutions


Email Campaign Management

  • Serve as key liaison, working with clients directly, on all project details including briefings, status meetings, facilitating copy and layout changes and estimate and schedule updates

  • Coordinate with creative and studio teams to write compelling, relevant, and effective email copy that drives engagement and conversion as well as design email templates that are visually appealing and responsive.

  • Assist in optimizing email creative development workflows to ensure efficient delivery of campaigns, based on email best practices

  • Ensure all email campaigns comply with relevant legal and industry standards (CASL, PIPEDA etc.).

  • Collaborate on the preparation and delivery of regular performance


Financial Management

  • Weekly budget management and project administration, including review of weekly efficiency reports by project
  • Facilitating client billings and profitability analysis in conjunction with Account team.


  • 4+ years’ experience in project management in an agency environment
  • Strong preference for experience in email and direct mail channels
  • Some knowledge of email marketing compliance and industry trends
  • High-level experience of email marketing platforms/CRM systems, with preference for Salesforce
  • Working knowledge of direct mail and print production processes preferred but not mandatory
  • Client-facing experience preferred; financial services experience an asset
  • Effective decision-making skills § Ability to think independently and quickly; strong sense of initiative
  • Strong listening, communication (oral and written) and client service driven expertise
  • Ability to multi-task multiple projects and take on large volume, all with strong attention to detail
  • A self-starter who can prioritize and organize numerous demands with quick turnaround using strong time management and good interpersonal/service-based skills
  • Technical Skills and Knowledge Required:
    • Expertise in developing budgets and workback schedules
    • Experience with project management tools to build estimates and schedules (eg, Advantage, SmartSheet, Workfront, etc)
    • Experience with Microsoft Office programs with an emphasis on Excel


FUSE Create is an equal opportunity employer. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

Other positions available.