Account Manager

WHO IS FUSE CREATE?

We’ve built a collective of people and talent to do one thing; Turns Heads. For us, that means creating work that gets noticed and brands that get adored. And for 19 years, we’ve had an overwhelming urge to do that. To build an independent, full-service creative agency where every brief, campaign and person is equal parts common sense and wonder. To lay a foundation for the work and a path for our clients, and in the process, change perceptions, change behaviour, and change the rules.

What does independence mean for you? It means your life, career, and growth won’t be dictated by the vagaries of New York or account shifts in Kuala Lumpur. Your contributions will be seen, noted, and celebrated by the hands-on ownership right here. And it means we can make the decisions that matter to you, with you.

That independence allows us to adapt, adopt, and never think a certain way but rather, any way. And at the heart of every idea, campaign, or experience we create, is always the drive to Turn Heads.

If anything you just read resonates, drop us a line, we’ll find a place for you.

RESPONSIBILITIES

• Key account service support and day-to-day liaison on assigned client portfolio. Developing strong, professional relationships with client – thoroughly learning their business and providing trusted support, and helping to identify client growth opportunities
• Develops internal briefing documents for specified projects
• Monitors schedules and advises project team of any delays or changes
• Acts as client contact on daily management of projects and correspondence
• Ensures all client requests are met in a timely and service-oriented manner
• Must have a solid understanding of digital and social campaigns and the agency processes needed to execute a campaign in any of these channels
• Work with our Strategy and Creative teams to ensure we deliver results-oriented programs.
• Accountable for the execution and quality control of projects from development of creative brief to project completion on schedule and within budget
• Assist in development of project estimates and management of estimate through to project completion in partnership with Project Management teams.
• Review of weekly efficiency reports by dockets and reports any discrepancies; attends monthly profitability meeting with Finance

QUALIFICATIONS

• Must have a post-secondary diploma / degree with at least 2-3 years of relevant industry experience
• Client-facing experience, preferably in digital-first campaigns
• Demonstrated experience and passion for strategy with an understanding of key platforms in the space (TikTok, Facebook, Twitter, Instagram, Snapchat)
• Experience in working with media to traffic digital and social ad programs
• Demonstrated people management skills
• Must have strong listening, communication (oral and written) and client service driven expertise
• Must have excellent organizational skills
• Must have high capacity and the ability to multi-task multiple projects with strong attention to detail; a self-starter who can prioritize and organize numerous demands with quick turnaround using strong time
• Management and above-average interpersonal/service based skills
• Proficient in all MS Office programs with an emphasis on Excel and PowerPoint