WHO IS FUSE CREATE?

We’ve built a collective of people and talent to do one thing; Turns Heads. For us, that means creating work that gets noticed and brands that get adored. And for 20+ years, we’ve had an overwhelming urge to do that. To build an independent, fullservice creative agency where every brief, campaign and person is equal parts common sense and wonder. To lay a foundation for the work and a path for our clients, and in the process, change perceptions, change behaviour, and change the rules.

What does independence mean for you? It means your life, career, and growth won’t be dictated by the vagaries of New York or account shifts in Kuala Lumpur. Your contributions will be seen, noted, and celebrated by the hands-on ownership right here. And it means we can make the decisions that matter to you, with you.

That independence allows us to adapt, adopt, and never think a certain way but rather, any way. And at the heart of every idea, campaign, or experience we create, is always the drive to Turn Heads.

If anything you just read resonates, drop us a line, we’ll find a place for you.

STRATEGY @ FUSE

We believe that work that turns heads, requires strategies that change minds. This role is about developing the consumer understanding and context that helps us get to great creative work, but also about building the internal and external relationships that build client buy in and creative excitement.

At FUSE you get to work directly with leadership, touch every stage of your projects, and get to collaborate with a fully integrated, multidisciplinary team: experts in not just strategy, but also account service, creative, production, media, XM, PR, and more. You will become a more well-rounded strategic thinker, and learn to speak the languages of your partners not just within FUSE, but in IATs and client conference rooms. You’ll learn how to be a better strategist, not just how to apply a one-size-fits-all process.

QUALIFICATIONS

• 3 -5 years experience in strategy roles, in advertising or related marketing communications disciplines
• Experience developing strategies and creative briefs, getting client buy-in, and collaborating with creative teams to bring the brief to life, and sell the ideas to clients
• Strong presentation skills, and a desire to continue improving them
• Breadth of experience thinking across a variety of paid, earned and owned channels
• An in-depth understanding of how agencies function, and the roles of the teams within them
• Comfortable working both collaboratively and independently

RESPONSIBILITIES

• Day-to-day strategic leadership on multiple client accounts, with support and oversight from a broader team
• Collaboration with accounts, creatives, media and production to ensure quality, results, and client satisfaction
• Development of campaign and tactical strategies and briefs
• Participation in research projects, POV development, and thought leadership both internally and for our clients
• Support in the development campaign effectiveness, reporting and measurement strategy
• Contribute to culture through team mentorship, guidance, and participation in agency activities
• Leave your ego at the door, wear many hats, and chip-in where you can…

FUSE Create is an equal opportunity employer. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

WHO IS FUSE CREATE?

We’ve built a collective of people and talent to do one thing; Turns Heads. For us, that means creating work that gets noticed and brands that get adored. And for 17 years, we’ve had an overwhelming urge to do that. To build an independent, fullservice creative agency where every brief, campaign and person is equal parts common sense and wonder. To lay a foundation for the work and a path for our clients, and in the process, change perceptions, change behaviour, and change the rules.

What does independence mean for you? It means your life, career, and growth won’t be dictated by the vagaries of New York or account shifts in Kuala Lumpur. Your contributions will be seen, noted, and celebrated by the hands-on ownership right here. And it means we can make the decisions that matter to you, with you.

That independence allows us to adapt, adopt, and never think a certain way but rather, any way. And at the heart of every idea, campaign, or experience we create, is always the drive to Turn Heads.

If anything you just read resonates, drop us a line, we’ll find a place for you.

RESPONSIBILITIES

• Key account service support and day-to-day liaison on assigned client portfolio. Developing strong, professional relationships with client – thoroughly learning their business and providing trusted support, and helping to identify client growth opportunities
• Develops internal briefing documents for specified projects
• Monitors schedules and advises project team of any delays or changes
• Acts as client contact on daily management of projects and correspondence
• Ensures all client requests are met in a timely and service oriented manner
• Must have a solid understanding of integrated marketing (mass, digital and social campaigns) and the agency processes needed to execute a campaign in any of these channels
• Work with our Strategy and Creative teams to ensure we deliver results-oriented programs.
• Accountable for the execution and quality control of projects from development of creative brief to project completion on schedule and within budget
• Assist in development of project estimates and management of estimate through to project completion in partnership with Project Management teams.
• Review of weekly efficiency reports by dockets and reports any discrepancies; attends monthly profitability meeting with Finance

QUALIFICATIONS

• Must have a university degree with at least 4-5 years of relevant industry experience
• Client-facing experience, preferably in digital-first campaigns
• Demonstrated experience and passion for strategy with an understanding of key platforms in the space (TikTok, Facebook, Twitter, Instagram, Snapchat)
• Experience in working with media to traffic broadcast, digital and social ad programs
• Experience navigating ASC approval process as asset
• Proficiency navigating all social media platforms
• Demonstrated people management skills
• Must have strong listening, communication (oral and written) and client service driven expertise
• Must have excellent organizational skills
• Must have high capacity and the ability to multi-task multiple projects with strong attention to detail; a self-starter who can prioritize and organize numerous demands with quick turnaround using strong time
• Management and above-average interpersonal/service based skills
• Proficient in all MS Office programs with an emphasis on Excel and PowerPoint

FUSE Create Inc. is an equal opportunity employer. It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. FUSE Create Inc. is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

WHO IS FUSE CREATE?

We’ve built a collective of people and talent to do one thing; Turns Heads. For us, that means creating work that gets noticed and brands that get adored. And for 17 years, we’ve had an overwhelming urge to do that. To build an independent, fullservice creative agency where every brief, campaign and person is equal parts common sense and wonder. To lay a foundation for the work and a path for our clients, and in the process, change perceptions, change behaviour, and change the rules.

What does independence mean for you? It means your life, career, and growth won’t be dictated by the vagaries of New York or account shifts in Kuala Lumpur. Your contributions will be seen, noted, and celebrated by the hands-on ownership right here. And it means we can make the decisions that matter to you, with you.

That independence allows us to adapt, adopt, and never think a certain way but rather, any way. And at the heart of every idea, campaign, or experience we create, is always the drive to Turn Heads.

If anything you just read resonates, drop us a line, we’ll find a place for you.

RESPONSIBILITIES

Project Management

• Collaborate with multiple internal stakeholders, departments and agency leadership to drive forward client deliverables

• Focus of work is email campaigns, but will also include other channels – direct mail, collateral, and video

• Working with internal creative & account leads, you are driving the development & delivery of all projects through creative and studio and into production

• Creating and updating estimates and project schedules from project start through to completion

• Prepare and maintain project documentation, including project plan, matrix and tracking documents, status reports, internal meeting notes and change requests

• Production/resource planning and executing including internal facilitation, briefings, status meetings, and communication

• Serve as a key contact for clients, providing updates on project status, addressing questions and managing expectations.

• Organizing and setting clear expectations in regard to tasks and deliverables

• Maintaining continuity and quality assurance across all assets and revisions to deliver projects on time and within budget

• Proactively identify project issues and risks; work with client and internal stakeholders to mitigate

• Work with deployment and production partners

• Attend or conduct weekly meetings with client, internal and external project teams

• Triage production issues and work with internal and external development of teams to identify root cause and potential solutions

Email Campaign Management

• Serve as key liaison, working with clients directly, on all project details including briefings, status meetings, facilitating copy and layout changes and estimate and schedule updates

• Coordinate with creative and studio teams to write compelling, relevant, and effective email copy that drives engagement and conversion as well as design email templates that are visually appealing and responsive.

• Assist in optimizing email creative development workflows to ensure efficient delivery of campaigns, based on email best practices

• Ensure all email campaigns comply with relevant legal and industry standards (CASL, PIPEDA etc.).

• Collaborate on the preparation and delivery of regular performance

Financial Management

• Weekly budget management and project administration, including review of weekly efficiency reports by project
• Facilitating client billings and profitability analysis in conjunction with Account team.

QUALIFICATIONS

• 4+ years’ experience in project management in an agency environment
• Strong preference for experience in email and direct mail channels
• Some knowledge of email marketing compliance and industry trends
• High-level experience of email marketing platforms/CRM systems, with preference for Salesforce
• Working knowledge of direct mail and print production processes preferred but not mandatory
• Client-facing experience preferred; financial services experience an asset
• Effective decision-making skills § Ability to think independently and quickly; strong sense of initiative
• Strong listening, communication (oral and written) and client service driven expertise
• Ability to multi-task multiple projects and take on large volume, all with strong attention to detail
• A self-starter who can prioritize and organize numerous demands with quick turnaround using strong time management and good interpersonal/service-based skills
• Technical Skills and Knowledge Required:
  • Expertise in developing budgets and workback schedules
  • Experience with project management tools to build estimates and schedules (eg, Advantage, SmartSheet, Workfront, etc)
  • Experience with Microsoft Office programs with an emphasis on Excel

FUSE Create is an equal opportunity employer. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

FUSE Create is an equal opportunity employer. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

WHO IS FUSE CREATE?

We’ve built a collective of people and talent to do one thing; Turns Heads. For us, that means creating work that gets noticed and brands that get adored. And for 20+ years, we’ve had an overwhelming urge to do that. To build an independent, full-service creative agency where every brief, campaign and person is equal parts common sense and wonder. To lay a foundation for the work and a path for our clients, and in the process, change perceptions, change behaviour, and change the rules.

What does independence mean for you? It means your life, career, and growth won’t be dictated by the vagaries of New York or account shifts in Kuala Lumpur. Your contributions will be seen, noted, and celebrated by the hands-on ownership right here. And it means we can make the decisions that matter to you, with you.

That independence allows us to adapt, adopt, and never think a certain way but rather, any way. And at the heart of every idea, campaign, or experience we create, is always the drive to Turn Heads.

If anything you just read resonates, drop us a line, we’ll find a place for you.

Objectives:

To take on a client leadership role and be the trusted agency partner to a FUSE financial client, specializing in experiential and sponsorship marketing. To lead internal teams in building and executing XM-focused campaigns for client marketing and sponsorship properties. To mentor and manage junior team members in design, management and execution of local and regional events, in conjunction with integrated programs. And in doing so, ensure that FUSE delivers the highest standards in leadership, insight, creativity, delivery and spirit, as seen by the client and their internal team members.

Responsibilities:

• Senior client lead on assigned client portfolio. Developing strong, professional relationships with client – thoroughly learning their business and providing trusted support, and helping to identify client growth opportunities / trends in the XM & sponsorship space
• Defining objectives for the account, and managing and leading internal and external partners to deliver against those objectives, communicating client issues to the Group Account Director when appropriate
• Accountable for the execution and quality control of XM-first initiatives from development of creative brief to project completion on schedule and within budget
• Work with our Strategy, Creative and Production teams to ensure we deliver high-impact, results-oriented XM & sponsorship programs and events
• Development and delivery of strategic and creative presentations with senior client representatives and senior marketing peers, presenting experiential-first creative concepts, ideas and plans
• Lead development of project estimates and management of estimate through to project completion in partnership with Project Management teams.
• Review of weekly efficiency reports by dockets and report any discrepancies; attend monthly profitability meeting with Finance
• Manage and contribute to forecast planning on assigned clients.

Qualifications: 

• Must have at least eight years of relevant industry experience in XM agency/marketing services (Financial Services, Sport and/or Cause XM experience is an asset)
• Experience managing integrated programs (involving XM, digital, social, mass) and the agency processes needed to execute in these channels is a plus
• Strong experience building and presenting strategic recommendations for live brand experiences / partnerships in collaboration with Strategy, Creative and Production teams
• Must have strong listening, communication (oral and written) and client service driven expertise
• Must have high capacity and the ability to multi-task multiple projects with strong attention to detail
• A self-starter who can prioritize and organize numerous demands with quick turnaround using strong time management
• Experience in leading, managing and coaching direct reports
• Demonstrated fiscal management skills

FUSE Create is an equal opportunity employer. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

WHO IS FUSE CREATE?

We’ve built a collective of people and talent to do one thing; Turns Heads. For us, that means creating work that gets noticed and brands that get adored. And for 17 years, we’ve had an overwhelming urge to do that. To build an independent, full-service creative agency where every brief, campaign and person is equal parts common sense and wonder. To lay a foundation for the work and a path for our clients, and in the process, change perceptions, change behaviour, and change the rules.

What does independence mean for you? It means your life, career, and growth won’t be dictated by the vagaries of New York or account shifts in Kuala Lumpur. Your contributions will be seen, noted, and celebrated by the hands-on ownership right here. And it means we can make the decisions that matter to you, with you.

That independence allows us to adapt, adopt, and never think a certain way but rather, any way. And at the heart of every idea, campaign, or experience we create, is always the drive to Turn Heads.

If anything you just read resonates, drop us a line, we’ll find a place for you.

QUALIFICATIONS

• 4+ years of previous digital media experience in an agency and/or client setting.
• Direct client service experience is essential
• Senior level ability with analytics, paid search, display, retargeting, social media channels, programmatic media buying, marketing automation, e-commerce, landing pages, conversion optimization and everything else related to exceptional performance-oriented digital campaigns
• Demonstrate strong proficiency with industry specific systems and tools, including, but not limited to Google Ads, Google Analytics, Facebook Business Manager, LinkedIn Ads, Programmatic ad buying platforms. Experience in other social platforms such as Snapchat or Tik Tok is an asset
• Digital certifications are required, Google and Facebook at a minimum.
• Strong knowledge of the digital marketing landscape and emerging media initiatives
• An exceptional work ethic and the willingness to go above and beyond to get the job done while maintaining a supportive, empowering and positive attitude
• Deep skills in marketing campaign development and leveraging data and analytics to improve results and increase ROI
• Demonstrate sharp strategic thinking and effective problem-solving skills
• Excellent written and verbal communication skills
• Ability to think independently, quickly while maintaining FUSE’s values at all times
• Have an entrepreneurial mindset and a collaborative spirit
• Possess and demonstrate a deep and current knowledge of digital trends and strategy in digital marketing and technology and the ability to educate clients and team members on opportunities, best practices, and common pitfalls
• Ability to wear multiple hats, multitask and be a service-oriented leader
• Exceptional quantitative skills, including strong analytical abilities and math proficiency. Expertise in Excel is required including formulas, pivot tables, trending charts and template building.

RESPONSIBILITIES

• Work with the Director, Digital Media to manage specific accounts. Help grow the media business and agency business overall
• Plan and execute digital media campaigns for clients including objectives, strategies, framework, KPI’s, platform set-up, pixels, targeting, optimizations, reporting and comprehensive post report.
• Work closely with the Director, Digital Media and senior agency stakeholders to formulate omni-channel marketing strategies and plans that are consistent with clients’ objectives and within budget
• Research and analyze target markets to develop strategic and tactical plans for clients, in order to solve for their business challenges
• Provide oversight, support, troubleshooting and quality control on the team’s tasks
• Build data driven insights and sound judgement to help challenge and solve complex marketing problems for both the agency and clients
• Manage and cultivate the career development of team, providing mentorship, coaching, and professional guidance — with an emphasis on growing a team of diverse talent to support current and future agency needs.
• Assistance with research, proposals and pitches for new business development as necessary
• Help with agency needs as they arise, regardless of whether or not they fall directly within your job function
• Leave your ego at the door, wear many hats, and chip-in where you can…

FUSE Create is an equal opportunity employer. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

WHO IS FUSE CREATE?

We’ve built a collective of people and talent to do one thing; Turns Heads. For us, that means creating work that gets noticed and brands that get adored. And for 17 years, we’ve had an overwhelming urge to do that. To build an independent, fullservice creative agency where every brief, campaign and person is equal parts common sense and wonder. To lay a foundation for the work and a path for our clients, and in the process, change perceptions, change behaviour, and change the rules.

What does independence mean for you? It means your life, career, and growth won’t be dictated by the vagaries of New York or account shifts in Kuala Lumpur. Your contributions will be seen, noted, and celebrated by the hands-on ownership right here. And it means we can make the decisions that matter to you, with you.

That independence allows us to adapt, adopt, and never think a certain way but rather, any way. And at the heart of every idea, campaign, or experience we create, is always the drive to Turn Heads.

If anything you just read resonates, drop us a line, we’ll find a place for you.

OBJECTIVES

FUSE Create is seeking a strong, energetic Integrated Producer who can collaborate with multiple internal and external stakeholders, departments and agency leadership to drive forward client deliverables. The Integrated Producer supports and collaborates with project teams across departments to ensure successful delivery of large, complex, projects as well as the management of several small to mid-size projects. The primary focus will be working across a range of channels and formats (e.g. digital, broadcast, social) with teams working across multiple accounts delivering several projects concurrently.

WHO YOU ARE

• Driven, energetic and goal-oriented.
• Effective communication with stakeholders at all levels.
• Team-player without any ego.
• Ability to perform well under pressure.
• Excellent attention to detail.
• Strong sense of initiative, proactiveness, and entrepreneurial spirit.
• Effectively able to manage multiple projects and multi-task.
• Have a passion for agency life.
• Have/develop and maintained strong relationships with key suppliers of various size and cost, including but not limited to directors, production and post-production houses, talent and casting agents.
• Has an incredibly high creative standard.
• Has a built-in radar to know when and how to pivot on a job, and on a dime.
• Doesn’t believe solutions are always black & white, i.e. thrives in the grey.

RESPONSIBILITIES

Project Management

• Creating and maintaining complex project schedules.
• Preparing and maintaining project documentation including SOWs, internal meeting notes, timelines.
• Act as a point of contact and counsel for members of the Client Service team when communicating changes, control and risks to clients or other critical stakeholders.
• Organizing and setting clear expectations in regard to tasks and deliverables across departments.
• Ensure the broader team adheres to the agency process.
• Recommending process improvements and continuously looking to improve quality.

Financial Management

• Project scoping and estimating.
• Developing project SOWs and facilitating change requests.
• Tracking burn rates on projects.
• Facilitating client billings and profitability analysis in conjunction with Account and Finance teams.

Monitoring and Reporting

• Serving as the key liaison between internal teams to communicate and prioritize project tasks based on business value.
• Triaging production issues and work with internal and external teams to identify root cause and potential solutions and work together with key stakeholders to find solutions.
• Providing clear and accurate communication, materials and documentation to team and clients.
• Communicating a project’s progress to senior internal and client stakeholders.

QUALIFICATIONS

• Minimum 5+ years of production experience in an agency environment.
• Broadcast production experience (i.e. TV) a must.
• Experience with developing budgets and scope document.
• Familiar with budget tracking and accounting software.

FUSE Create is an equal opportunity employer. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.